Backsaw reads the PM and service reports your technicians already write, turns legitimate findings into evidence-backed repair opportunities priced from your own price book, and drafts the proposal — before billable work gets lost in the handoff.
| Customer / site | Asset | Finding | Value | State |
|---|---|---|---|---|
| Atlas Logistics Newark Distribution Center |
Dock 4Hydraulic leveler | Hydraulic leak at lip cylinder | $3,430 | Ready to quote |
| Hudson Foods Bronx Cold Storage |
Door 12Rolling steel | Damaged slats, bent bottom bar | $4,180 | Ready to quote |
| Northstar Distribution Edison Hub |
Dock 22Vehicle restraint | Restraint fails to engage trailer | Pricing required | Pricing required |
| Metro Supply Co. Yonkers Branch |
Door 3High-speed door | Bottom edge sensor intermittent | $1,240 | Needs review |
| East River Packaging Long Island City |
Docks 7–9Seals & shelters | Torn seal faces, missing head pad | $2,865 | Ready to quote |
Every PM visit and service call produces findings. Between the report leaving the truck and a proposal reaching the customer, five separate judgments have to happen — usually by people who are already busy dispatching tomorrow.
The gap isn't finding the problem. It's making sure the finding becomes commercial action.
None of this means a company is poorly run. Manual handoffs simply get harder to track as service volume grows — more sites, more assets, more reports per week, and the same number of people reading them.Give Backsaw a sample of completed service reports and your proposal history. It compares what your technicians reported against what actually went out the door — and separates findings into four honest buckets.
The point of the scan isn't the biggest possible number. It's a number a service manager can defend in front of an owner. Here is the full reconciliation from the demonstration tenant.
Legitimate findings where no matching proposal was located. These carry a value only when your price book supports one.
| Customer / site | Asset | Finding | Value |
|---|---|---|---|
| Hudson Foods Bronx Cold Storage | Door 12Rolling steel | Damaged slats, bent bottom bar | $4,180 |
| Atlas Logistics Newark DC | Dock 4Hydraulic leveler | Hydraulic leak at lip cylinder | $3,430 |
| East River Packaging Long Island City | Docks 7–9Seals & shelters | Torn seal faces, missing head pad | $2,865 |
| Northstar Distribution Edison Hub | Dock 22Vehicle restraint | Restraint fails to engage trailer | Pricing required |
Findings connected to a proposal already in your history. Matched on customer, site, asset identity, finding similarity and timing — then shown with the proposal it matched.
| Customer / site | Asset | Finding | Matched to |
|---|---|---|---|
| Metro Supply Co. Yonkers Branch | Dock 6Edge-of-dock leveler | Deck plate cracked at hinge | PRO-2264 · 22 days ago |
| Atlas Logistics Secaucus Cross-dock | Door 8Sectional overhead | Panel replacement, section 2 | PRO-2251 · 31 days ago |
| Hudson Foods Bronx Cold Storage | Dock 2Hydraulic leveler | Pump motor replacement | PRO-2238 · 44 days ago |
Where Backsaw is uncertain, it says so. These are held out of the revenue total until a person decides.
| Customer / site | Asset | Why it's here | State |
|---|---|---|---|
| Northstar Distribution Edison Hub | Door 14High-speed door | Evidence could not be verified against the source document | Needs review |
| Metro Supply Co. Yonkers Branch | Dock 11Leveler / restraint | Asset identifier ambiguous — two positions referenced in one note | Needs review |
| East River Packaging Long Island City | Door 5Rolling steel | Possible partial overlap with an open proposal | Needs review |
Findings that should not be treated as new revenue: work performed on the same visit, items inside a maintenance agreement, or observations recommended for monitoring only.
| Customer / site | Asset | Finding | Classification |
|---|---|---|---|
| Atlas Logistics Newark DC | Dock 9Hydraulic leveler | Lip keeper adjusted on site | Already completed |
| Hudson Foods Newburgh DC | Door 4Sectional overhead | Annual lubrication and cable inspection | Possibly contract covered |
| Northstar Distribution Edison Hub | Dock 16Dock bumpers | Bumper wear noted, within tolerance | Monitor / no action |
Start with the PM and service documents your team already produces. No new field process, no forms for technicians to learn.
Backsaw extracts customer, site, asset, position and finding — then shows the exact line in the report each one came from.
Relevant items from your own price book are suggested and constrained by equipment class. Missing pricing is flagged, never guessed.
Approve an opportunity and Backsaw drafts an editable scope and a branded proposal with line items, totals and exclusions.
A number nobody can trace is worth nothing in a Monday morning meeting. Every opportunity Backsaw surfaces can be opened, traced back to the report line that produced it, and overruled.
Anything presented as a technician quotation is checked against the source document. If the text isn't there, it isn't shown as a quote.
Customer-facing prices come from your price book, deterministic calculations on it, or a number a person typed. Backsaw does not invent prices.
Ambiguous findings are routed to review and held out of the revenue total instead of being rounded up into confidence.
Every classification is a recommendation. Override it and the decision sticks — with the original flag still visible in the audit trail.
Exact string located in the uploaded report. The opportunity is safe to price, quote and put in front of the customer.
This finding is excluded from the revenue total. A person reviews the report line and decides whether an opportunity exists.
Finding, evidence, commercial recommendation, proposal history, pricing and scope — arranged so a service manager can approve or kill it in under a minute.
Hydraulic leakage observed at the lip-cylinder assembly, with fluid accumulation in the pit. Technician recommended cylinder replacement and seal kit prior to the next PM cycle.
| Item | Qty | Amount |
|---|---|---|
| Lip cylinder replacementLEV-CYL-02 | 1 | $1,860 |
| Hydraulic seal kitLEV-SEAL-KIT | 1 | $310 |
| General field laborLAB-FIELD · 6.0 hr @ $210 | 6.0 | $1,260 |
| Potential value | $3,430 |
Values computed from your price book — never estimated. Equipment class: hydraulic dock leveler.
Backsaw can suggest which of your existing price book items look relevant, constrained by the equipment actually on the ticket. When it can't find valid pricing, it says so instead of producing a plausible dollar figure.
| Suggested item | Amount |
|---|---|
| Rolling steel slat replacement — per slatRSD-SLAT-01 | $185 |
| Bottom bar assembly, rolling steelRSD-BBAR-04 | $1,240 |
| Curtain re-tension & barrel serviceRSD-TENS-02 | $420 |
No price book item matches a restraint control-board replacement. Backsaw shows no dollar value and holds the opportunity out of the revenue total until pricing is entered.
| Line item | Qty | Amount |
|---|---|---|
| Lip cylinder replacement | 1 | $1,860.00 |
| Hydraulic seal kit | 1 | $310.00 |
| General field labor | 6.0 | $1,260.00 |
Subtotal, tax and total are calculated by application code. The language model does not compute totals. Export to PDF when approved.
Backsaw isn't a field service platform and doesn't want to be one. It sits in one specific place: between completed service work and commercial follow-up.
Export a text-based PDF or paste technician notes. That's the whole onboarding requirement.
Your scheduling, dispatch, invoicing and accounting stay exactly where they are.
No new app in the truck, no new fields to fill out, no retraining in the field.
Backsaw works from exported service documents and pasted notes. We do not have live integrations with field service or accounting platforms yet, so you won't find their logos on this page.
We'd rather tell you that now than show a wall of badges we haven't earned. Reliable handling of text-based PDFs and technician notes is what exists today; scanned and photographed documents are not something we're claiming yet.
This isn't a general document tool with your industry's words pasted on top. The equipment structure, asset identity and commercial patterns of loading dock service are built into how findings are read and priced.
Two docks at the same site can fail the same way in the same month. Backsaw doesn't collapse them into one opportunity because the notes read alike.
A repair quoted long ago doesn't permanently suppress a new occurrence of the same problem on the same asset. Timing is one signal among several, and a person makes the call.
An overhead door finding won't pull leveler-only line items. Suggestions are filtered by the equipment class identified on the ticket, not by text similarity alone.
We're working with commercial dock and door service companies to find where legitimate repair findings stop before becoming proposals. You bring reports you've already written. We bring the analysis, and you keep the answer either way.
Goes straight to shaf@getbacksaw.com. Early-stage product, early design partners. If the scan finds nothing meaningful in your reports, that's a legitimate result and worth knowing.
A short conversation. How your PM and service work flows from the field to the office today, and who reads the reports.
You send a sample. Completed service reports and the proposals that came out of that period. Text-based PDFs or notes.
We run the analysis with you. Findings classified, evidence traced, exclusions shown alongside anything that looks unquoted.
You get the reconciliation. Including what we deliberately didn't count and why — not just the headline number.
This is a hands-on process, not a self-serve upload. That's deliberate at this stage.
No. Backsaw sits on top of the service workflow you already run. It starts from completed service documents and focuses on one gap — turning findings into priced, evidence-backed proposals. Scheduling, dispatch, invoicing and accounting stay where they are.
No. Customer-facing prices come from three places only: your price book, deterministic calculations on that pricing, or a price a person enters directly.
AI is used to suggest which of your existing price book items look relevant to a finding. It never generates a dollar figure. If no valid pricing can be found, the opportunity is marked Pricing required and shows no value at all.
It routes the finding to human review and keeps it out of the revenue total. That includes cases where evidence can't be verified against the source document, where an asset identifier is ambiguous, or where a finding may partially overlap an open proposal.
Uncertainty is displayed rather than resolved silently. Every classification is labelled as a recommendation, not a decision, and can be overridden — with the original flag preserved in the audit trail.
It attempts to, using your proposal history. Matching considers customer, site, asset identity, similarity of the finding, and timing — and when it finds a likely match, it shows you which proposal.
Two domain rules matter here. Different dock positions are distinct assets: if Dock 4 and Dock 22 both have a failed lip cylinder, that can legitimately be two opportunities, and Backsaw won't collapse them because the notes look similar. And a very old recurring repair does not permanently suppress a new occurrence of the same issue.
The specific time windows we use today are internal product assumptions, not established dock and door industry standards. Where matching is uncertain, the finding goes to review.
Today: text-based PDFs and pasted technician notes. From those, Backsaw can extract customer, site, service date, technician where available, asset and position, make/model and serial where available, findings, recommendations and source evidence.
Scanned or photographed documents are not something we're claiming to handle reliably at this stage. If your reports are images, tell us during the scan conversation and we'll be straight with you about what we can and can't read.
No. Backsaw is not an autonomous estimator. It surfaces candidates, shows evidence, suggests pricing from your book and drafts scopes — a person approves everything before it becomes a proposal, and can edit or regenerate any of it.
The work it removes is reading, cross-referencing and searching. The judgment stays with the people who have it.
It's hands-on, not self-serve. We start with a short conversation about how your service work flows from the field to the office. You send a sample of completed service reports plus the proposals from that same period. We run the analysis with you and walk through the results.
You get the classification of every finding — already quoted, contract covered or completed, monitor, routed to review, and potentially unquoted — plus the reconciliation showing what was deliberately excluded and why.
A synthetic demonstration account in our own product environment. It is not a customer result, an average, a case study or a projection of what you should expect.
Every company, customer, site, asset and dollar figure shown in the interfaces on this page is fictional demonstration data. Backsaw is an early-stage product: we have no published customer results yet, and we're not going to invent them.